TERMS & CONDITIONS

(last updated : 09 December 2023)

1. BOOKING AND RESERVATION
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1.1 The contract for your vacation is with Chorafa Travel & Tourism ("the Company"), registered in London, and all bookings are subject to these terms and conditions.
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1.2 All communications from the Company relating to your holiday will be sent to the address shown on the booking form.
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1.3 All reservations must be made through an authorized representative of the company. At the time of booking, the company's reservation form must be completed and submitted, together with a minimum deposit of 3000$, 50% of the cost of the reservation or full payment no matter the package you book.
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1.4 Receipt of the deposit and reservation form by the Company does not guarantee or imply confirmation of the reservation. No reservation will be confirmed until the Company has issued a written notice. The Company reserves the right to refuse a booking without giving a reason, in which case any deposit received will be refunded.
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1.5 Your stay must be paid in full at least 45 days before the departure date. If payment is not received by the due date, the company reserves the right to cancel the booking and retain the deposit. The person signing the booking form guarantees payment of the total amount indicated on the booking form in accordance with these conditions. It is the responsibility of the signatory to ensure that the company receives payment in full by the due date. A reminder will be sent to the provided email on your reservation.

1.6 If you book within 45 days of your departure date, payment must be made in full at the time of booking.

1.7 Any special requests, such as dietary requirements, must be noted on the booking form.

1.8 The company will provide the service as defined and confirmed in writing.

2. PRICING POLICY

2.1 The Company is not obliged to provide a breakdown of the costs associated with the vacation.

2.2 The Company reserves the right to inform you of any price increases before accepting your booking.

2.3 Following the issue of a confirmation invoice, unless you choose to pay for your vacation in full at the time of booking, the price of your vacation is subject to the possibility of surcharges in certain limited circumstances. However, a surcharge will only be levied to reflect variations in transportation costs, including the cost of fuel, increases in normally published airfares, taxes or fees charged for services such as airport landing fees, the exchange rate applied to the particular package or if the government or regulatory body introduces an increase in taxes. Even in such cases, the company will absorb an amount equal to 2% of the price of your trip (excluding insurance premiums and change fees) before passing on any surcharges to you. Only amounts exceeding 2% will be surcharged. Supplements will be notified by a revised confirmation invoice.

2.4 If a supplement increases the total vacation price shown on the original confirmation invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised invoice and obtain a full refund of all payments made to the company and any amendment fees previously incurred.

2.5 As an option, you may choose to pay for your vacation in full at the time of booking, in which case the price of your vacation will be set at the cost quoted by the company at that time. To take advantage of this benefit, you must return the confirmation invoice to the Company, with full payment due within 7 days of the date printed on the confirmation invoice.

2.6 The financial commitments offered above by the Company mean that the Company is not in a position to reduce vacation prices if the value of the dollar (USD) strengthens.

3. CANCELLATION & MODIFCATION BY THE COMPANY

3.1 Occasionally, it may be necessary to make changes to your vacation and the company reserves the right to do so at any time, and you will be informed of any changes as soon as possible. If a significant change to your trip is necessary, provided it is not the result of circumstances beyond the company's control, you may choose to (i) accept the change in arrangements (ii) purchase an alternative trip from us or (iii) cancel your trip. Compensation may be paid in the event of a major change, as set out below.

3.2 No compensation will be paid for minor changes. Minor changes include minimal changes in departure and arrival times, changes in the type of aircraft used and changes in restaurant and accommodation to a comparable or higher standard.

3.3 Major changes include cancellations, delays of more than 12 hours in departure or return and changes of accommodation to a lower standard.

3.4 No compensation will be paid for changes or cancellations caused by force majeure, war, threat of war, riot, civil strike, industrial action, terrorist activity, natural or man-made disaster, fire, technical transportation problems, airport closure or congestion, strikes or other industrial action, adverse weather conditions or any other event beyond the company's control. It is essential that you take out adequate travel insurance.

3.5 The company reserves the right to cancel your booking at any time prior to the departure date, even after confirmation has been sent. If your booking is cancelled, the company will refund in full any money you have already paid. No compensation will be due.

3.6 Transport is subject to the carrier's conditions of carriage, some of which may limit or exclude liability. These conditions are often the subject of an international agreement between countries and copies of the conditions, which apply to your chosen vacation, can normally be found on the carrier's tickets.

3.7 If you do not pay the balance of the holiday price at least 30 days before departure, the company will consider the booking as cancelled and will collect the cancellation charges shown below.

3.8 The company also has the right to refuse a person as a member of the trip if, in its opinion, that person may endanger the health, safety or enjoyment of other trip participants. In all of the above cases, the company's sole liability and the customer's sole remedy shall be limited to reimbursement of all sums paid, less the amount of services already used and administrative costs.

4. CANCELLATION & MODIFICATION BY THE CLIENT

4.1 You may cancel your booking at any time, however, you must inform the company in writing. The following charges will apply in the event of cancellation:
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30 days or more 50% of deposit.
15 - 30 days 80% of deposit.
1 - 15 days 100% of trip cost.
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4.2 Once the itinerary has been confirmed, the customer is entitled to make a series of changes at no administrative cost, but will be responsible for any additional costs this may entail for the trip, including airfare, hotel costs, etc. Any further changes made by the customer will be charged to the customer's account. Any other changes made by the customer will incur a charge of 25$ for communication and administration costs incurred.

5. COMPANY'S RESPONSIBILITIES

5.1 The Company does not own or manage the aircraft, accommodations, restaurants and other facilities used in connection with tour packages. While the Company has exercised due care in the selection of suppliers of travel, accommodations, restaurants and other facilities, it has not had the opportunity to inspect such aircraft, accommodations, restaurants and other facilities and services and does not claim that they have been inspected.

5.2 The Company shall not be liable if you or any member of your party suffers death, illness or injury as a result of any breach or improper performance of any part of our contract with you where such breach is attributable (i) to the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your vacation, or (iii) an event which neither the Company nor the service provider could have foreseen or prevented, even by exercising reasonable care.

5.3 If a member of your group suffers illness, injury or death as a result of a mishap that occurs during an activity that is not part of the vacation the company has organized for you, the company cannot accept responsibility. The company will offer general assistance where appropriate.

5.4 The Company regrets that no refunds will be made on unused tickets, whether for travel, sporting events or other types of tickets, unless a refund can be obtained from the carrier or supplier.

6. CLIENT'S RESPONSIBILITIES

6.1 You are responsible for arranging your own travel insurance, although an appropriate coverage may be included in your tour package. Details of all insurance coverage held by each member of your party must be provided on the booking form. Please ensure that your insurance cover applies to the specific activities you are booking and which are confirmed on the confirmation invoice.

6.2 Each member of the group must be in possession of a valid passport, visas and all documents required to enter Morocco. The company accepts no responsibility for delays or charges if your documents are not in order.

6.3 You are responsible for checking in for your flights at the correct time and for being present at all pre-booked parts of your trip. The company cannot be held responsible for customers who miss a flight due to late check-in and no credit or refund will be given if you fail to show up for any component of your package. No credit or refund will be given for lost, mislaid or destroyed travel documents.

6.4 By booking a trip with the company, you commit yourself to behaving in an orderly manner and not to disrupt the enjoyment of other people on vacation with you, nor to do anything that might bring the company's reputation into discredit. If you breach this clause, your vacation will be terminated with immediate effect and the company will have no further contractual obligations towards you. The company will be entitled to claim compensation from the party at fault and/or the person who signed the booking form for any damage caused.

6.5 It is the responsibility of the person signing the booking form to report any pre-existing medical conditions from which members of his/her party may potentially suffer.

6.7 Equipment and personal effects are at all times and under all circumstances at the owner's risk. The company cannot be held responsible for the loss, damage or delay of your luggage or effects, unless directly caused by the negligence of one of our representatives.

7. SMOKING

The company prohibits smoking in its vehicles. Frequent stops can be arranged for those wishing to smoke. All accommodations will be booked with non-smoking rooms, unless the guest specifically requests a smoking room. Confirmation is subject to availability.

8. WAIVER

The company is committed to ensuring the customer's safety throughout the trip, but some aspects of every trip are not without danger. Customers should be prepared to sign a "waiver of liability" form before starting their trip. This form states that all customers must exercise good judgment and caution at all times to ensure their own safety and that of other tourists.

9. LIABILITY DISCLAIMER

The Company has made all reasonable efforts to verify the accuracy of the information contained on its website. However, it cannot accept responsibility for any errors or omissions that may appear on this site.

10. COMPLAINTS

10.1 If you encounter a problem during your vacation, please inform the airline, hotel, local agent or other suppliers concerned immediately so that they can try to arrange a solution. If you are unable to resolve the problem, you should contact the company's office so that they can help you. The company will not be held responsible for the non-execution of an itinerary for reasons beyond its control or when it is not informed of a problem at the time when corrective measures can be taken. In the unlikely event that a complaint cannot be resolved at that time, you must write to the company within 28 days of your return, indicating your original booking reference number and all other relevant information. If you fail to take any of these steps, you will prevent the company from remedying the problem and/or carrying out a thorough investigation, and any right to compensation will be reduced or completely invalid.

10.2 Any dispute shall be governed by Moroccan law and both parties shall submit to the jurisdiction of the Moroccan courts.

10.3 All information given by the Company, whether in writing or orally, is, to the best of the Company's knowledge, correct at the time it is given and is given in good faith. The booking conditions take precedence over any other warranty or condition which may have been given by the Company.