How do you send out travel documentation?

All documentation is sent electronically by email. Shortly after we receive your payment we will send you your initial documents. Final documentation will be sent by email no later than two weeks prior to the departure.

How do i update my details ?

Please confirm your details are correct before saving, as you can’t edit your details once saved. If any of your details are incorrect, please contact us and we’ll help you update them.
The following details can be updated online:passport details, emergency contact information, insurance number, dietary and medical requirements.

I'm travelling with a partner, can I make sure we have a double bed ?

If you’re travelling with a partner, just let us know you want to share a room (and a bed) at the time of booking. We can’t guarantee a double bed, but we’ll do our best to accommodate you. In some destinations, the option may be two single beds pushed together to form a ‘double’.

Who will be my group leader?

While we can’t tell you who your leader is prior to departure, we can tell you they will be awesome. Our leaders are experts in their regions, some because they’ve been travelling there for years, others because they’re local to the region and can’t wait to show you around. On longer journeys, or ones that travel through more than one country, you may change leaders part way through – but this just means double the awesomeness.

I’m travelling alone – is that OK?

This is the beauty of the CrossAtlanTrip style of travel: many of our travellers join because they are travelling solo and want to discover Morocco privately.

Is there a surcharge when paying by credit card ?

No surcharges apply when paying for your trip with a credit card, but there may be restrictions on which card you can use depending on your location.

When is the final due date for my trip ?

Full payment is required 56 days before departure to avoid trip cancellation. You can view your payment due date by contacting us with your booking number and email address. We’ll also email you at least a week before the due date to give you a heads-up.

Do I have to pay all at once when I book ?

If you are booking your trip well in advance of the departure date, you only need to pay the deposit (3000$ or 50% of the amount on your reservation) upon first booking, this will secure your place on the trip. The remaining cost is due 56 days prior to departure. If you are booking 45 days or less before the trip departure date, you will need to pay the full amount of the trip up front.

Can multiple people make payments onto one booking ?

To make sure of the fluidity of the booking process, multiple people can make a payment on a booking. For exemple a group of friends, partners, lovers, ... can book their trip and pay on a single reservation. However, the person concered should provide the other travelers's credentials (name, date of birth, passeport number, email adress).

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Do I need to buy travel insurance?

For travellers who reside within the European Union, UK, Switzerland or USA the requirement to purchase travel insurance cannot be compulsory. However the purchase of travel insurance is still highly recommended, and travellers from these regions who decline travel insurance when travelling outside of their home region must sign a Travel Insurance Waiver Form at the Group Meeting, recognising personal responsibility for emergency medical and repatriation costs should they arise.

Is insurance provided via my credit card sufficient?

Yes, but if you go this route, you’ll need to provide the details of the participating insurer/underwriter, your coverage level, policy number and 24-hour emergency contact number to your group leader – this is not the same as your bank name and credit card details. Please contact your bank for these details prior to arriving in-country.

What is the weather like in Morocco ?

Morocco has a diverse climate due to its geography, which includes coastal areas, mountain ranges, and desert regions. The weather in Morocco can vary depending on the time of year and the specific location, but here is a general overview of the typical weather in different regions:

Coastal Areas (e.g., Casablanca, Rabat, Tangier):
Mediterranean climate with mild, wet winters and hot, dry summers.
Winters (December to February) are typically mild, with temperatures ranging from 10°C to 18°C (50°F to 64°F). Summers (June to August) are hot and dry, with temperatures ranging from 25°C to 35°C (77°F to 95°F).

Atlas Mountains (e.g., Marrakech):
The weather varies with elevation, but generally, summers are warm and winters can be cooler, especially at higher altitudes.
Marrakech, for example, experiences hot summers with temperatures between 30°C to 45°C (86°F to 113°F) and cooler winters with temperatures around 8°C to 20°C (46°F to 68°F).

Sahara Desert:
Extremely hot and arid climate with little rainfall.
Summer temperatures can soar above 40°C (104°F) and even higher, while winter temperatures may be more moderate during the day but can drop significantly at night.

Inland Regions (e.g., Fes):
Hot summers with temperatures ranging from 30°C to 40°C (86°F to 104°F).
Winters can be cool, with temperatures between 10°C to 15°C (50°F to 59°F).

Morocco’s climate can also be influenced by seasonal variations, and there can be regional differences. It’s a good idea to check the specific weather forecast for the region and time you plan to visit for the most accurate and up-to-date information.

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Do I get any free time?

The beauty of travelling with CrossAtlanTrip is that we encourage travellers to explore at their own pace. When you get to a destination, your leader will offer options on what you can do. Some of the group will do one activity, others will opt for something completely different while others may just choose to lie in a hammock and read a book.

I want to tip someone, how much is enough ?

Tipping can be an appropriate way to recognise great service when travelling. While it may not be customary in your home country, it is an entrenched feature of the tourism industry across many of our destinations and is greatly appreciated by the people who take care of you during your travels. It is always best to avoid tipping with coins, very small denomination notes, or dirty and ripped notes, as this can be regarded as an insult rather than the goodwill gesture it is intended to be.

What type of ground transportation is used?

Private vehicle, There are some long travel days and some rough travelling in areas away from the main tourist routes. High passes, windy roads, and rough surfaces make for some challenging travel experiences. On some long travel days, we depart early in the morning to ensure we optimise our time at our next destination.

If you experience travel sickness we recommend you consider medication to help ease the discomfort. The best part about all of these long drives is the spectacular views and fun stops en route such as mountain passes, kasbahs, palmeries, sand dunes, goats up trees, etc

What should i do if i encounter a problem ?

While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.

We recognise that there may be times when your group leader or local representative may not be able to resolve a situation to your satisfaction - if this is the case, please ask the group leader or local representative to speak to their direct manager.

How to pay for extras once in place ?

Currency exchange
In airports, hotels, banks and towns, exchange offices are available for easy access. They will require your passport for the transaction.

International credit card
Your bank will tell you where you can withdraw your money. ATMs are widely available throughout Morocco. Visa or MasterCards are accepted by most hotels, some restaurants, stores and gas stations.

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I paid for a trip but haven't received confirmation, is it going ahead ?

We know you’re probably itching to see that confirmation email land in your inbox, but hold tight! It can take us a couple of days to process your booking. We’ll send you an update in 2 to 4 business days. If you booked an on request trip and space is unavailable, we’ll let you know via email and provide you with a full refund.

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Can I cancel my booking if I decide I cannot make it ?

After you have confirmed your booking, you have the option to cancel. For the most up to date cancelation penalties please refer to our Booking Terms & Conditions.